Help
Support
Something not working, or a question the app does not answer? Write to us — a person reads it.
[email protected]We aim to reply within two business days
Common questions
How do I cancel Gainzz Pro?
If you subscribed on your iPhone, open the iOS Settings app, tap your name, then Subscriptions, and cancel Gainzz Pro there. Apple manages the billing, so cancellation has to happen on Apple's side — we can't do it for you. If you subscribed on the web, go to Settings → Billing and open the billing portal. Your Pro access runs to the end of the period you already paid for.
I already pay for Pro. Why does the app not know?
Entitlement lives on your Gainzz account, not on one device, so a subscription bought on the web works on your iPhone and vice versa — as long as you are signed in to the same account. If Pro is not showing up on a new device, open Profile → Settings → Gainzz Pro in the app and tap Restore purchases.
How do I redeem a gift code?
In the app, go to Profile → Settings → Gainzz Pro → Redeem a gift code. On the web, open the link in your gift email, or enter the code under Settings → Billing. Redeeming a code while you already hold gifted time extends it rather than replacing it.
How do I delete my account?
In the app: Profile → Settings → Danger zone → Delete account. On the web, the same control is at the bottom of Settings. Deletion removes your workouts, routines, measurements, profile and sessions. It is permanent, so the app asks you to type a confirmation first. Cancel any active subscription separately — deleting a Gainzz account does not cancel an Apple subscription.
Does Gainzz work without signal?
Yes. An active workout is fully offline — your plan, last week's numbers and the rest timer all work with no connection, and the session is stored on the device and synced when you get signal back. If you see a "pending" card on your history, that session is logged and waiting to upload; it is not lost.
I forgot my password, or my verification code never arrived.
Use Forgot password on the sign-in screen. Verification and reset codes are emailed and can take a minute — check your spam folder before requesting another, and make sure the address has no typo. Still stuck? Email us and we will sort it out by hand.
How do I report or block someone?
On any profile, workout or routine that someone else published, use the overflow menu to Report or Block. Blocking hides you from them and them from you. Reports go to us and we review them — see the Terms for what is not allowed.
Who can see my workouts?
Nobody, by default. Every workout and routine is private when you log it, and stays private until you publish it. You choose per item, and you can un-publish at any time.
Anything else
Bugs, feature requests, billing problems, data questions — all of it goes to [email protected]. For privacy and data requests specifically, [email protected] reaches the same place. See also our Privacy Policy and Terms of Service.